About Us
Making a Difference in Leighton-Linslade
We help people find a way forward
We Are Citizens Advice – the people’s champion. We give people the knowledge and confidence they need to find their way forward – whoever they are, and whatever their problem.
Our mission is to provide free reliable, confidential and impartial advice to anyone who needs it.
Life can present challenges that feel overwhelming or complex. At Citizens Advice Leighton-Linslade (CALL), we believe that no one should have to navigate these difficulties alone. We are committed to offering high-quality, independent advice to empower individuals and support them in making informed decisions.
For nearly 50 years, we have been a trusted source of guidance for our community. Established in November 1975 on Leighton Road, we relocated to our current home in Bossard House, West Street, in 1989.
What type of enquiries do we deal with?
In 2023/2024 we helped over 2,300 local residents with over 8,200 issues which included:
- Debt – we provide a comprehensive money advice service
- Employment – Advice on employment rights and enabling clients to exercise those rights
- Consumer – Advising clients on their rights of redress against shops and traders, providing goods and services
- Benefits – Benefit calculations, completing claims and helping with appeals
- Housing – Problems include repossession, establishing the rights of tenants and landlords, homelessness
- and many other issues
You can read more about our work in our Annual Reports.
How many people work for us?
We have a volunteer team of nearly 50 people plus seven staff: Chief Officer, Advice Services Manager, Training Supervisor, two Money Advice Caseworkers and two Administrators.
See our Volunteer Page for more information about what our volunteers do and how you can join them.
How are we managed ?
We are a Registered Charity and a private company limited by guarantee. We are managed by a volunteer Trustee Board, some of whom are also Directors of the Company, made up of local councillors, local people and representatives from business.
If you are interested in becoming a volunteer Trustee please see our
Volunteer Trustee Page.
We are part of the national Citizens Advice organisation, which upholds strict standards for service operations and conducts regular audits to ensure the quality of our advice and overall management.
We also hold the Advice Quality Standard for General Help and Casework in Debt. Our debt advice work is authorised and regulated by the Financial Conduct Authority.
How are we funded ?
We are mainly staffed by volunteers, but we still need money to run the local service. We receive no money from central government but do receive grants from local government.
However this does not cover our total outgoings and we need to raise additional funds to maintain the service.
We are a registered charity and are dependent on donations from the local community.