Could you be a volunteer adviser?
Whether you’re coming up to retirement or finding yourself with more time on your hands as your children start school, or simply looking to get more involved in the local community, being an Adviser at Citizens Advice can provide a really interesting and rewarding volunteering opportunity.
Who does it suit?
Our volunteer advisers come from all walks of life. What they have in common is the desire to really help people, without judging them, and make a difference to their lives. You may be at a point in your life where you have extra time on your hands and want or need to put that time to good use. Becoming a volunteer adviser provides an incredible opportunity to not only give something back to the community, but also to gain valuable new skills and experiences. Plus it can also boost your own self confidence!
Are qualifications required?
We provide comprehensive Citizens Advice training and mentoring. The training is a combination of e-learning and shadowing experienced advisers. This includes learning interview techniques, giving information using our system, offering sound advice and practical help, as well as case recording. You do need the ability to understand and deal with complex issues, but one thing is for sure, you’re not alone and there is always someone in the office to support and advise, even when you’ve become a fully fledged general Adviser.