If something has gone wrong

Let us put things right …

If we haven’t resolved your specific problem or issue, let us know. 

Give an outline of what the issue is and we’ll talk through your problem informally and do our best to fix it. Talking it through might be quicker and less stressful than starting a formal complaint process, which is the next stage.

If you don’t want to talk informally or it doesn’t help, tell us and we will deal with your problem as a formal complaint.

We aim to give you the best service possible but sometimes we may not be perfect. We have a complaints procedure if you are not happy with us.

You can download our Complaints Leaflet

Or you can telephone 01525 373878 to ask for a leaflet to be posted to you.  You can also pick up a leaflet from our reception area in Bossard House.

The above file  is in pdf format. If you do not have Adobe Reader installed you can download it for free by clicking here.