Volunteers
There are volunteer opportunities for advisers, administrative support staff and Trustees.
What do volunteer advice workers do ?
- Interviewing - You will learn interviewing techniques, how to listen, and then talk to clients and ask questions to make the issues clear.
- Giving information - Training will enable you to access information from our computer systems and reference books.
- Giving advice - Your job is to give the client all the courses of action available to them so they can decide what to do
- Giving practical help - Completing forms, making telephone calls, writing letters. You will also be trained in calculating benefits, tax and debts.
- Case recording - You will be shown how to record your interviews to enable another advice worker to carry on further work for a client shold they return for more help.
- Social policy - Identify issues where clients have been unfairly treated.
What do volunteers gain ?
- Rewarding and stimulating work that is so varied it can never be boring
- The opportunity to update skills and learn new ones
- A comprehensive training programme is provided for all advisers which will be tailored to individual needs
- Job specific IT training
- Help for those wishing to re-enter the job market by :
- providing experience in a caring supportive environment
- a reference for future employers
What we ask from a volunteer adviser
- A committment to our principles of confidentiality, impartiality and equal opportunity
- A willingness to undertake a comprehensive training programme
- A willingness to keep up to date with new information and skills
- An ability to volunteer for about 8-10 hours each week ?
How to find out more
If you are interested in joining our friendly team then please contact David Wood, Bureau Manager, by email or by calling 01525 374589.
Please note this is an administration number and we cannot give advice on this line.
