Personal Callers

The Bureau is open for "drop-in" personal callers during the following times :

Please note the Bureau will be closed on Thursday 27 November 2008
for staff training
Please click here for details of our opening times
over the Christmas/New Year holiday period

We operate a "Gateway Interview" process where you will initially have a short discussion with an adviser who will obtain basic details about your enquiry or problem.

Depending on the urgency and complexity of your enquiry you may :

• be asked to wait to see another adviser who will be able to spend a longer period with you , or
• be given an appointment to return at a later date

The Gateway process allows us to deal with more callers and means you will have less time to initially wait.