Personal Callers

The Bureau is open for "drop-in" personal callers during the following times :

We operate a "Gateway Interview" process where you will initially have a short discussion with an adviser who will obtain basic details about your enquiry or problem.

Depending on the urgency and complexity of your enquiry you may :

• be asked to wait to see another adviser who will be able to spend a longer period with you , or
• be given an appointment to return at a later date

The Gateway process allows us to deal with more callers and means you will have less time to initially wait.

If you are unable to visit the Bureau you can get advice by telephone or online.